The "friends" were too busy label licking the nucleus of the congregation (elders, ms, pioneers, ect) to take notice of this family.
In our last hall, no one knows till this day that there is a family of three young girls and their mother who are homeless. Finally a family took them in that ARE NOT jws. When they lost their home, it was the community that pulled together and helped them move. We did offer to help them but they were afraid of the gossip that would go around in the halls. ( I assure you, not from us)
Sometimes the not so popular families are forced into situations that might be beyond their control especially if there's mental illnesses. Then,if your constantly told your not doing enough and to focus on the ministry something or someone is bound to be neglected. How many on this site didn't have to focus on the org and give something up in the process?????? Possibly not realiseing you were neglecting or depriveing someone in the family of an education or some family fun or sports ect,,, Maybe taking a yearold child out in sevice all day in a sweltering 35 celcius car and he's balling most of the day and sleeping the rest with at least one throw-up due to heat exhaustion.
We just don't know what this couple was thinking but being in this religion, we have seen too much. Only god knows for sure and will make it right one day.